Return & Refund Policy

At Whollyfit, customer satisfaction is our priority. We strive to deliver high-quality nutrition products in excellent condition. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

Please read our Return & Refund Policy carefully before initiating a return request.

1. Return Eligibility

Due to the nature of food and consumable products, returns are accepted only under the following circumstances:

• Product received is damaged during transit.
• Wrong product delivered.
• Product package is tampered with.
• Product received is expired or unfit for consumption.
• Order received is incomplete or missing items.

Customers must report the issue within 48 hours of delivery with clear photographs and order details.

2. Non-Returnable Products

For safety, hygiene, and quality reasons, the following products are not eligible for return:

• Opened food products.
• Used or partially consumed products.
• Products damaged due to improper storage after delivery.
• Products purchased during special clearance or promotional sales unless damaged or defective.
• Returns requested after the specified return period.

3. Return Request Process

To request a return, please contact our support team within 48 hours of receiving your order and provide:

• Order Number
• Customer Name
• Contact Information
• Photographs of the product and packaging
• Description of the issue

Our team will review your request and may ask for additional information before approving the return.

4. Refund Eligibility

Refunds may be approved in the following situations:

• Damaged product received.
• Wrong product delivered.
• Order cancelled before dispatch.
• Product unavailable after payment.
• Verified delivery issue approved by Whollyfit.

Refund approval is subject to verification by our support team.

5. Refund Timeline

Once the refund request is approved:

• Online payments will be refunded to the original payment method.
• Refunds are generally processed within 5–10 business days.
• Actual credit timelines may vary depending on your bank or payment provider.

6. Replacement Policy

In eligible cases, Whollyfit may offer a replacement instead of a refund. Replacement products will be shipped at no additional cost once the claim is approved.

7. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

• If cancelled before dispatch, a full refund will be processed.
• Orders already shipped cannot be cancelled.
• Custom or bulk orders may be subject to separate cancellation terms.

8. Shipping Charges

Shipping charges, if any, are generally non-refundable unless the return is due to an error on the part of Whollyfit, such as damaged, defective, or incorrect products.

9. Fraud Prevention

Whollyfit reserves the right to reject any return or refund request that appears fraudulent, abusive, or inconsistent with this policy.

10. Contact Us

For any return, refund, replacement, or cancellation requests, please contact our support team: